This product has a one-year warranty which covers workmanship and material quality. We will replace any products if found to be defective within one year of normal use. Our customer service department will be able to help you with a warranty claim.
We are the largest and most respected retailer of mayan hammocks online. Our mayan hammocks are made from the highest quality materials which if used correctly can last for several years. The true lifespan of a hammock absolutely depends upon on its owner. We do offer a 1-year satisfaction guarantee which covers manufacturing defects. If within one year of shipment the hammock has a flaw due to a manufacturing defect, we will replace the item. We reserve the right to make the final decision to replace the hammock. If you believe your hammock has prematurely worn out, you may ship the product to us for inspection. Whether the hammock is used indoors or outdoors, we do not cover damages caused by tampering, misuse, acts of God, attacks by animals, plant life, careless treatment, glass, fire, articles of clothing, improper cleaning, neglect, misuse, mildew, or prolonged exposure to inclement weather. We would like to remind you that although Mayan Hammocks can carry large amounts of weight they are delicate items that require careful handling.
Return & Exchange Policy:
Customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you need to return or exchange the item, please contact us within 30 days of receipt of your purchase. Items must be returned in new, unused and resalable condition, and in its original packaging. Return shipping costs will be at the customer’s expense. Please note if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Original shipping costs may be waived if exchanging for another item of same or greater value. Our Customer Care Specialists will be happy to assist you with any return or exchange.